Err, sorry to contradict you but actually 99% of RPG work this way, I think you're confused.
In RPG games, quests usually require you to collect items in order to give them to a NPC in exchange of a reward.
Which RPG games did you play?
Please try restarting the game. In the database I can indeed see you did NOT claim the reward yet, so it must be visual glitch. If you confirm it works after restarting the game, we'll work on a fix based on your feedback, thanks :)
Hello SparkleTwi,
Thanks for reaching us about this issue ☺️ did you try relaunching the app? It's definitely a bug though, and we'll work on a permanent fix. Let us know if restarting the app fixes it, thanks 😊
Issue fixed. It will be available in the next app update (if you're on Android, it should be available within a few hours while, if iOS, it may take up to 24 hours).
The inbox feature was added a lot of time ago. We improved our coding skills a lot over time, so I'm fairly sure we'll be able to provide a good fix within 24 hours for this bug :) Thanks for your kind words.
Please note a "placeholder" mail is temporarily loaded at first when the mailbox opens, then disappears. It's not a real mail though, it's just the loading phase of the mails.